About the carers
- How are carers vetted? Are references and DBS checks carried out?
- What experience do they have with conditions like dementia or Parkinson's?
- Can we meet or speak to a carer before they start?
- What happens if the match isn't right?
About the arrangement
Live-in care is offered in different ways. Some companies employ carers directly; others, like us, are introductory agencies that find and introduce carers. Ask which model a provider uses and what that means for who is responsible for what - it should be set out clearly in writing.
- Who arranges cover for breaks and holidays?
- Who do we call if there's a problem, day or night?
- When will the care plan be looked at again, and by whom?
About cost
- What's the weekly cost, and what does it include?
- Are there extra charges for bank holidays, couples or higher needs?
- What notice is needed to change or end the arrangement?
This guide is general information, not financial or legal advice. Funding rules and benefit rates usually change each April.